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TERMS AND CONDITIONS


Please read this document carefully. By using our website www.sweetfashionhouse.com you have accepted our terms and conditions.

All orders are subject to the company’s acceptance at their sole discretion and stock availability.

Your order will be confirmed only upon your payment reception.

If you created an order but did not purchase it while keeping the items in your cart, check the availability of all items in your order before payment.

If any of the products in your order are not available, we reserve the right to cancel your order or to offer substitute products to you.

After you placed an order, you will receive an email confirming the order. This mail will contain the full information about your order: List of products with price, the total amount of your order and the delivery date, or location for pick-up.

The customer is requested to examine the goods immediately upon delivery for any damages or other defects. In case you are not satisfied with your order, please take a photo and send it to us by email to info@sweetfashionhouse.com or call us on +852 3907 0080.

We will not accept any claims after you have signed the delivery receipt.

All prices are in Hong Kong Dollars only.

We accept payments using all major credit cards (Visa, Master Card, AMEX, UnionPay), PayPal and bank transfer to our HSBC account.

PRODUCTION

At Sweet Fashion House, we care about quality. We source the best ingredients in the market with the optimum nutritional value. We share the allergens list for each product. Do take note that the product that you chose was produced in a facility that also uses wheat, sesame, nuts, peanuts, eggs and milk.

All of our products are proudly prepared by Sweet Fashion House, following strict international hygiene standards, and packed in high-quality packaging.

ORDER INFORMATION

For your order to be delivered correctly and on time, it is essential that the shipping information you provide is accurate. Sweet Fashion House will not be held responsible for undelivered items due to incorrect or incomplete information. It is the customer’s responsibility to ensure that the information provided (full address, contact telephone number, etc.) is accurate and complete. If a customer requests a re-delivery due to incorrect information, this will be invoiced in full to the customer.

Kindly note, we cannot deliver to P.O. boxes, so orders including a P.O. box address will not be processed.

ORDER CUTOFF TIME

You can order through our website at any time. We process orders every day until 3:00 pm. If we receive your order after 3:00 pm, it will not be processed until the following day.

If you have a special request, please contact us at info@sweetfashionhouse.com or call (852) 3907 0080. We will try our best to accommodate your request.

PRODUCTION TIMES

Online orders are prepared and dispatched 24–72 hours after payment has been processed and Sweet Fashion House has received the order.

Production and delivery times cannot be guaranteed during peak periods, holidays and festivals (such as Moon Festival, Christmas, Chinese New Year, Valentine’s Day, Easter and Mother’s Day) or other events beyond company control, including adverse weather conditions, including typhoon number 8 signals and black rainstorm signals.

If you would like to check the status of your order, please contact us by phone at (852) 3907 0080 or email info@sweetfashionhouse.com. Please refer to our FAQs for further information.

CHANGES AND CANCELLATIONS

As we work with seasonal ingredients, we update the product offering (catalogue) on our website regularly. There may be instances when a product is sold out or unavailable. After placing your order, you will be informed if any products you have selected becomes unavailable.

If you require any changes to your order or if you would like to cancel your order, please contact us as soon as possible. If the product has already been prepared, you will be charged for the order.

PRICE

Unless otherwise stated, all prices are in Hong Kong Dollars (HKD) and are subject to change without notice. Delivery and shipping may incur extra charges. You will be informed of the total price (product, delivery/shipping and any other charges) before you complete your order.

TEMPERATURE CONTROL

We work with the best natural ingredients, and as a result, it’s important that we handle our products with care from manufacture through to transportation. We ensure that our products are prepared and transported to you in the strictest hygiene conditions and in the ideal temperature-controlled environment.

We have special transportation elements that help to maintain the proper temperature of our products. The optimal temperature for consumption and enjoyment of each of our products can be found on the individual product pages on our website.

CLAIMS AND RETURNS

When your products are delivered, please check that it has has arrived in a satisfactory condition, before you sign the receipt.

If the product is faulty or damaged, or does not correspond to the order you placed, please photograph the item and return it to the driver. Please contact us within 60 minutes of delivery. Once we have confirmed the damage or error, we will provide a full refund by credit note to your Sweet Fashion House account.

Kindly note, we are unable to accept claims more than 60 minutes after a delivery. We reserve the right to refuse returns if, in our reasonable opinion, we do not consider the goods to be faulty. If this is the case, we will return the goods to you and will charge a new delivery fee.

VARIATION OF TERMS AND CONDITIONS

We reserve the right to amend the above information at our sole discretion and without prior notice. You are reminded to review the Terms and Conditions prior to submitting any order. Once an order has been placed, you are deemed to have accepted the Terms and Conditions in place at that time.

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