Free delivery on $500 orders

FAQ

General Questions

Can I visit your shop?

Yes, you may visit our shops in three locations – Lee Garden Three, Ritz-Carlton and New Town Plaza.

Do you cater?

We can create cakes and sweet accompaniments for your event based on your requirements.

To enquire, please contact our Customer Support Team at info@sweetfashionhouse.com

What should I do if I am not satisfied with my order?

We take great pride in our products and your satisfaction. If you are dissatisfied, please contact us at info@sweetfashionhouse.com detailing your concerns.

We will respond to you as soon as possible, within 48 hours.

Please note:  Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.

Where are your products made?

All our products are made by us at the Sweet Fashion House manufacturing facility in Hong Kong. We never sell products produced by other manufacturers.

My order is a gift. Can you print a gift card for me?

Absolutely. We can print your personalised message on a branded Sweet Fashion House gift card.

Where can I see your previous work?

We are proud of our designs and showcase them on our website. You can also view them on our Facebook page, or our Instagram profile.

Do you have a customer satisfaction guarantee?

Our products are developed to the highest standards.

We do not accept returns or offer refunds if you change your mind or do not like the flavour of our products.  We understand that mistakes can happen, but if you require any changes to your order or if you would like to cancel your order, please contact us as soon as possible. If the product has already been prepared, you will be charged for your order.

However, if your product arrives damaged, please contact us immediately by email at info@sweetfashionhouse.com.

Please provide details and attach a photo of the damaged goods. We will replace your product or refund the full value as quickly as possible.

How do I apply for a job at Sweet Fashion House?

Please send all employment enquiries to info@sweetfashionhouse.com, along with a copy of your CV. We will get back to you based on job availability.

Cakes

I have my own cake flavour in mind, do you do custom cake flavours?

We enjoy creating cakes that you will love. If you have a certain flavour in mind, our chefs are more than happy to suggest the best flavour combinations to produce your dream cake.

Do you make wedding cakes?

Yes, we do. Each wedding cake is custom made, so the production time is longer than for our standard cakes.

Please contact our Customer Service Team at info@sweetfashionhouse.com to discuss your requirements.

Can I choose more than one flavour?

We offer a large variety of flavours. If you have a specific flavour combination in mind, our chefs would love to hear about it.

To enquire, please contact our Customer Service Team at info@sweetfashionhouse.com.

Do you make picture cakes/cupcakes?

Yes, we do as a special order request. Please contact us at info@sweetfashionhouse.com to enquire.

We will carefully copy the image onto icing sheets, using 100% edible ingredients. The entire cake, including the image, will be delicious and safe to eat.

Chocolates

I want to order a box of chocolates, can I choose the selection?

Our chocolate box selection is a fixed selection only, carefully created by our talented chefs.

Do you make chocolates for party favours and bonbonnières?

Yes, we do. It would be our pleasure to work with you on a special order.

To discuss your requirements, please contact our Customer Service Team at info@sweetfashionhouse.com.

Can I customise my chocolates?

It would be our pleasure to make unique chocolates for you. Please be aware that customisations do take longer than our standard chocolates.

Please contact our Customer Service Team at info@sweetfashionhouse.com for a quote based on your requirements.

Ordering

How can I order a personalised cake?

To order a personalised cake, please contact our Customer Service Team at info@sweetfashionhouse.com. We will get back to you shortly to discuss your requirements.

What kind of custom orders can you do?

When it comes to cakes, chocolates and sweets, we can make almost anything!

Please send your enquiry to info@sweetfashionhouse.com and we will get back to you shortly.

Can I order a wedding cake online?

Our wedding cakes are one-of-a-kind creations of the highest quality. To order, please email us and our design team will be in touch shortly.

Is there a minimum order for specialty cupcakes?

Cupcakes are not part of our standard product range, but we can produce them on request for a special event.

To discuss a custom order, please email info@sweetfashionhouse.com

When will I receive my order?

Once you have ordered online, you will receive a confirmation email, which will include the delivery details.

We deliver to Hong Kong Island, Kowloon, New Territories and Discovery Bay. Delivery to other outlying islands is currently unavailable.  We deliver daily from 12:30 – 17:00.

If you have any further enquiries regarding the status of your delivery, please contact our customer service team at info@sweetfashionhouse.com

How secure is my information when ordering?

We take your security very seriously.
We use a secure server to protect your vital information during our online ordering process. The information you provide is transmitted via Secure Socket Layer (SSL) technology, the industry standard for secure online transactions.

Can I schedule a cake consultation and tasting?

Yes, we can arrange a cake consultation and tasting for you. Please contact our Customer Service Team at info@sweetfashionhouse.com, to arrange a time that is convenient for you.

Corporate & Sponsorship

I have a press/media request. Who should I contact?

Please send press/media enquiries to info@sweetfashionhouse.com. Our customer service team will direct your enquiry to the appropriate department.

Can Sweet Fashion House donate to my charity?

At Sweet Fashion House, we love to give back and we will happily consider your suggestions. Please send your enquiries to info@sweetfashionhouse.com

Can you put our company logo on a cake?

Yes, we are able to decorate a cake with your company logo. Please send your enquiry to info@sweetfashionhouse.com

My Account

How do I create a Sweet Fashion House account?

You can create a Sweet Fashion House account by completing our quick registration form HERE.

If you get stuck, please contact our customer service team at info@sweetfashionhouse.com. They are always happy to help.

Please note: Our registration form works best in Google Chrome.

Payment Delivery Refunds

What is your payment policy?

You will find the payment terms for each Sweet Fashion House product listed on the products detail page. To view our products please click HERE.

What happens if I am not home to receive my delivery?

When placing your order, please give clear delivery instructions, along with details on what to do if you are not present to receive your order. Our products have individual temperature requirements, so please consider this in your delivery instructions.

Sweet Fashion House accepts no liability for products damaged due to poor conditions after being delivered according to your instructions.

What are your delivery charges?

We offer FREE Hong Kong delivery on all orders over:

  • HK$500 throughout Hong Kong (excluding Discovery Bay). For orders less than HK$500, we charge a HK$70 delivery fee per order.
  • HK$800 for Discovery Bay. For orders less than hk$800, we charge a HK$150 delivery fee per order.

Delivery rates for all custom orders will be quoted individually.

For international deliveries, please contact us at info@sweetfashionhouse.com

I did not collect my order. Will I be refunded?

Unfortunately not. If you select ‘self pick-up’ when placing an order with us, collection is your responsibility.

It may be possible to change your delivery/collection options, depending on your order status. Please contact our Customer Service Team at info@sweetfashionhouse.com

Can I deliver to more than one address on a single order?

Each order can only be delivered to one address. If you would like your products delivered to multiple destinations, please order them separately.

Where can I see your pricing?

Each product has a product detail page on our website, including helpful information, such as price, nutritional information, and production and delivery conditions. To view our full range of products, please click HERE.

All custom orders will be quoted upon request. To discuss a custom order with our Customer Service Team, please email  info@sweetfashionhouse.com.

Can my order be delivered when the weather is hot?

Yes, your order will be delivered in a climate-controlled vehicle to ensure it arrives in excellent condition.
We will deliver in all weather conditions, except when there is a typhoon signal T8 or greater, or a Black rain signal.

If you would like to check the delivery status of your order, please email info@sweetfashionhouse.com

Handling & Storage

Should I refrigerate my cake? How long can I keep my cake in the fridge?

Yes, we recommend refrigerating your cake to keep it fresh. You may keep your cake in the fridge for up to 2 days. After this, your cake will no longer be fresh and we advise you not to eat it. Our cakes are best enjoyed fresh.

How should I store my chocolates?

To keep your chocolates looking good and tasting amazing, please store them in an airtight container, protected from air and moisture.

Can I freeze my chocolates?

Never. When you thaw frozen chocolate, the appearance and texture of the chocolate changes.

It is best to keep our chocolates at room temperature, so you can enjoy them with great satisfaction.

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