Can I visit your shop?
Yes, you may visit our shops in four locations – Lee Garden Three, Ritz-Carlton, K11 and New Town Plaza.
Do you cater?
We can create cakes and sweet accompaniments for your event based on your requirements.
To enquire, please contact our Customer Support Team at firstname.lastname@example.org
What should I do if I am not satisfied with my order?
We take great pride in our products and your satisfaction. If you are dissatisfied, please contact us at email@example.com detailing your concerns.
We will respond to you as soon as possible, within 48 hours.
Please note: Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.
Where are your products made?
All our products are made by us at the Sweet Fashion House manufacturing facility in Hong Kong. We never sell products produced by other manufacturers.
My order is a gift. Can you print a gift card for me?
Absolutely. We can print your personalised message on a branded Sweet Fashion House gift card.
Where can I see your previous work?
Do you have a customer satisfaction guarantee?
Our products are developed to the highest standards.
We do not accept returns or offer refunds if you change your mind or do not like the flavour of our products. We understand that mistakes can happen, but if you require any changes to your order or if you would like to cancel your order, please contact us as soon as possible. If the product has already been prepared, you will be charged for your order.
However, if your product arrives damaged, please contact us immediately by email at firstname.lastname@example.org.
Please provide details and attach a photo of the damaged goods. We will replace your product or refund the full value as quickly as possible.
I have my own cake flavour in mind, do you do custom cake flavours?
We enjoy creating cakes that you will love. If you have a certain flavour in mind, our chefs are more than happy to suggest the best flavour combinations to produce your dream cake. Please email to email@example.com more information.
Do you make wedding cakes?
Yes, we do. Each wedding cake is custom made, so the production time is longer than for our standard cakes.
Please contact our Customer Service Team at firstname.lastname@example.org to discuss your requirements.
Can I choose more than one flavour?
We offer a large variety of flavours. If you have a specific flavour combination in mind, our chefs would love to hear about it.
To enquire, please contact our Customer Service Team at email@example.com.
Do you make picture cakes/cupcakes?
Yes, we do as a special order request. Please contact us at firstname.lastname@example.org to enquire.
We will carefully copy the image onto icing sheets, using 100% edible ingredients. The entire cake, including the image, will be delicious and safe to eat.
I want to order a box of chocolates, can I choose the selection?
Our chocolate box selection is a fixed selection only, carefully created by our talented chefs.
Do you make chocolates for party favours and bonbonnières?
Yes, we do. It would be our pleasure to work with you on a special order.
To discuss your requirements, please contact our Customer Service Team at email@example.com.
Can I customize my chocolates?
It would be our pleasure to make unique chocolates for you. Please be aware that customizations do take longer than our standard chocolates.
Please contact our Customer Service Team at firstname.lastname@example.org for a quote based on your requirements.
How can I order a personalised cake?
To order a personalised cake, please contact our Customer Service Team at email@example.com. We will get back to you shortly to discuss your requirements.
What kind of custom orders can you do?
When it comes to cakes, chocolates and sweets, we can make almost anything!
Please send your enquiry to firstname.lastname@example.org and we will get back to you shortly.
Can I order a wedding cake online?
Our wedding cakes are one-of-a-kind creations of the highest quality. To order, please email us and our design team will be in touch shortly.
Is there a minimum order for specialty cupcakes?
Cupcakes are not part of our standard product range, but we can produce them on request for a special event.
To discuss a custom order, please email email@example.com
When will I receive my order?
Once you have ordered online, you will receive a confirmation email, which will include the delivery details.
If you have any further enquiries regarding the status of your delivery, please contact our customer service team at firstname.lastname@example.org
How secure is my information when ordering?
We take your security very seriously.
We use a secure server to protect your vital information during our online ordering process. The information you provide is transmitted via Secure Socket Layer (SSL) technology, the industry standard for secure online transactions.
Can I schedule a cake consultation and tasting?
Yes, we can arrange a cake consultation and tasting for you. Please contact our Customer Service Team at email@example.com, to arrange a time that is convenient for you.
Corporate & Sponsorship
I have a press/media request. Who should I contact?
Please send press/media enquiries to firstname.lastname@example.org. Our customer service team will direct your enquiry to the appropriate department.
Can Sweet Fashion House donate to my charity?
At Sweet Fashion House, we love to give back and we will happily consider your suggestions. Please send your enquiries to email@example.com
Can you put our company logo on a cake?
Yes, we are able to decorate a cake with your company logo. Please send your enquiry to firstname.lastname@example.org
How do I create a Sweet Fashion House account?
You can create a Sweet Fashion House account by completing our quick registration form HERE.
If you get stuck, please contact our customer service team at email@example.com. They are always happy to help.
Please note: Our registration form works best in Google Chrome.
Payment Delivery Refunds
What is your payment policy?
You will find the payment terms for each Sweet Fashion House product listed on the products detail page. To view our products please click HERE.
What happens if I am not home to receive my delivery?
When placing your order, please give clear delivery instructions, along with details on what to do if you are not present to receive your order. Our products have individual temperature requirements, so please consider this in your delivery instructions.
Sweet Fashion House accepts no liability for products damaged due to poor conditions after being delivered according to your instructions.
I did not collect my order. Will I be refunded?
Unfortunately no. If you select ‘self pick-up’ when placing an order with us, collection is your responsibility.
It may be possible to change your delivery/collection options, depending on your order status. Please contact our Customer Service Team at firstname.lastname@example.org
Where can I see your pricing?
Each product has a product detail page on our website, including helpful information, such as price, nutritional information, and production and delivery conditions. To view our full range of products, please click HERE.
All custom orders will be quoted upon request. To discuss a custom order with our Customer Service Team, please email email@example.com.
Handling & Storage
Should I refrigerate my cake? How long can I keep my cake in the fridge?
Yes, we recommend refrigerating your cake to keep it fresh. You may keep your cake in the fridge for up to 2 days. After this, your cake will no longer be fresh and we advise you not to eat it. Our cakes are best enjoyed fresh.
How should I store my chocolates?
To keep your chocolates looking good and tasting amazing, please store them in an airtight container, protected from air and moisture.
Can I freeze my chocolates?
Never. When you thaw frozen chocolate, the appearance and texture of the chocolate changes.
It is best to keep our chocolates in a cool and dry condition, ideally store in wine cooler, so you can enjoy them with great satisfaction.
Storage temperature: 17c – 20c
Storage humidity: Between 55% – 60%