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FAQ

We're here to help! If you can't find the answer to what you are looking for, please email us- info@sweetfashionhouse.com

ABOUT SWEET FASHION HOUSE

Yes, we do!

In Hong Kong Side:

[pop-up from Aug 1, 2020 - Nov 12, 2020]

Landmark, 1/Floor, Shop 109A, 15 Queen's Road, Central. (August 1 - October 31)

Tel: +852 7072 0303

As of September 30, 2020 -our store at The Ritz-Carlton is permanently closed. Please shop online or visit us at Landmark Atrium. Thank you!


Visit us! We invite you to discover the flavourful world of Sweet Fashion House!

Yes, we do! Deli to Door is the wholesale brand under Sweet Fashion House Limited, serving exceptional and unique pastry products since 2018.

Deli to Door is the selected service provider of professional, sweet and pastry products in semi-finished format for many well-known hotels, pastry brands, restaurants, cafes and private club in Hong Kong and Asia region.

Our product offering includes cheesecakes, mousse cakes, macarons, chocolates, pastry and more.

Please call and enquire more if you'd like to speak to our Wholesale Director. +852 3907 0080

Alternatively, please contact us at info@sweetfashionhouse.com and we will connect you with a brand representative.

Deli to Door website is coming soon.

Yes, we do! Elevate your brand and impress your clients with our exceptional selection of hampers, macarons, cakes and more. Sweet Fashion House endeavours to create unique gifts with your company logo and more.

Email us and our corporate associate will be happy to learn your needs. info@sweetfashionhouse.com

Yes, we do! Please send enquiries to info@sweetfashionhouse.com. Our customer service team will direct your enquiry to the appropriate department.

Yes, we do! If you are looking for large orders for gifting, we're the right one for you! We can create customized macarons with your logo or icon, tailor-made chocolate sets and more.

Email us and our corporate associate will be happy to learn your needs. info@sweetfashionhouse.com

Please send press/media enquiries to info@sweetfashionhouse.com. Our customer service team will direct your enquiry to the appropriate department.

Our indulgent world of cakes, macarons and chocolates is located in Hong Kong, where you will find our impressive state-of-the-art facility spanning more than 14,000 square feet. We have multi-designated rooms for chocolates, macarons, pastry and cake-making.

Address: Rm 901 - 919, 9/F. Parklane Centre, 25 Kin Wing Street, Tuen Mun.

Office Hours: Monday - Friday 10:00 - 18:00

Tel: +852 3907 0080

Our loyalty membership program is currently undergoing an upgrade to bring you the best benefits and offers. If you'd like to learn when our membership program is active again, please sign up for our newsletter!

For existing members, rest assured we will notify you when your membership it is active again.

About our Cakes, Macarons and Chocolates

We produce all of our products at Sweet Fashion House's manufacturing facility in Hong Kong. We never sell products produced by other manufacturers.

Our ingredients are carefully sourced from around the world for its exceptional quality, taste and transparency to bring you an authentic and elevated experience with every bite.

Currently, we do not offer individual chocolates for sale. Our chocolate box selection is a fixed selection only.

Items that may be mix and match includes our macarons and cakes.

Our chocolates will remain fresh when stored in an airtight container. Keep away from air and moisture. It can be kept for up to 14 days in room temperature to retain its quality and freshness. You may consider to keep it in a wine fridge for the optimum temperature for extended preservation.

Storage temperature: 17c – 20c

Storage humidity: Between 55% – 60%

For a specific product, look under the tab "serving suggestions" for more information.

Our macarons will remain fresh for up to 7 days in room temperature to retain its quality and freshness.

For a specific product, look under the tab "serving suggestions" for more information.

Our cakes will remain fresh when kept in a refrigerator for up to two days. For cakes that is cottage cream cheese and/or fruit-based. We recommend you to consume immediately after refrigeration to keep its cool and freshness. For chocolate cakes, we recommend that the cakes sit in room temperature for 10 to 15 minutes for the chocolates to unveil its aroma and qualities.

For a specific product, look under the tab "serving suggestions" for more information.

Online Shopping

When you add a product to your shopping cart, if the product is sold out, Sweet Fashion House online store will display a message indicating that the product is not in stock. Please remove the sold-out product to complete your order.

In the rare case that a product in the shopping cart is sold out after the order is confirmed, we will notify you by email that the product has been sold out. Other products in your order will be delivered as usual, and we will refund you the amount charged for the sold-out product.

If you have any questions about our products, please contact us by email at info@sweetfashionhouse.com

Yes, you can leave a request for a gift card in order notes during the checkout.

If there is a message you’d like us to include in the gift card, you can also write it in the order notes. We can print your personalised message on a branded Sweet Fashion House gift card.

The pricing of all regular-priced items at Sweet Fashion House online store is the same as at Sweet Fashion House store. However, the prices of some product package and offerings may vary due to different promotional offers and exclusivity.

Orders marked with 'pre-orders' means that you are purchasing an item ahead of production time. This may be an instant of exclusive items related to holidays and promotions. The day of delivery or pick-up will be listed in the product page description. During check-out, you may see that an item will not be delivered or picked up until a designed time frame. This will not affect the delivery of other regular items in your cart.

Orders marked with 'exclusive' means that it may be available only online, or at a store indicated. You may purchase the 'exclusive' item online, the item may be picked up at the designated store only.

If you have any questions about pre-order and exclusive items, please contact us by email at info@sweetfashionhouse.com

Order Information

Upon successful completion of a transaction, you will receive an "Order Confirmation' email.

If you placed an order via a member account of Sweet Fashion House online store, you can log in and check the status of the order by clicking "My Account" to find the order number.

No modification or cancellation is allowed once the order is confirmed.

No items can be added once the order is submitted. You can place a new order to add new items.

Please contact us at info@sweetfashionhouse.com or call us +852 3907 0080 for changes. We apologize in advance that not all changes can be met.

Office hours: Mon - Fri 10:00 - 18:00

We are sorry, we can only deliver to one address per order. Please order separately for other address.

We accept payments made by Visa, Mastercard and American Express only.

All prices are displayed in Hong Kong Dollars and your payment will be settled in Hong Kong Dollars.

You can purchase up to 50 items of the same product. Any orders exceeding this amount may result in a pop-up for you to contact our customer representative as we'd like to serve you better by understanding your needs and requirements.

Unsuccessful order submission may be related to;

  • the delivery address is outside our designated zones. Please contact us at info@sweetfashionhouse.com, we'd love to serve you better!
  • quantities over 50 items of the same product. Please contact us at info@sweetfashionhouse.com, we'd love to serve you better!
  • credit card payment issues. Please check with the card-issuing bank first and then contact us for further assistance if necessary.

Your online payment will be deducted on the day of order confirmation under normal circumstances.

Delivery & Collection

Your order will be delivered on the day that you have selected at check out.

The cut-off time is 3 pm for in-stock items for next day delivery.

Delivery time may be affected by festivals (e.g. Christmas, Lunar New Year and Easter) and weather and road conditions.

Some cakes may require up to three days for delivery.

If you have selected to pick up your order, please ensure you go to the store on the day that you've selected at check-out. It is your responsibility to pick up an order on the day in which you have selected. Kindly note the opening hours on the day you've selected.

If you have any further enquiries regarding the status of your delivery, please contact our customer service team at info@sweetfashionhouse.com

If you select ‘self-pick-up’ when placing an order with us, collecting your order is your responsibility.

It may be possible to change your delivery/collection options, depending on your order status. Please contact our Customer Service Team at info@sweetfashionhouse.com

We deliver to Hong Kong Island, Kowloon, New Territories and Tung Chung in Lantau Island.

At this moment, delivery to other outlying islands is currently unavailable.

We deliver from Monday to Saturday from 13:00 – 17:00.

For orders HK$ 799 and less, the delivery fee is HK$ 200 for Hong Kong, Kowloon and New Territories.

On orders, HK$ 800 and above, the delivery fee is HK$ 120 for Hong Kong, Kowloon and New Territories.

Tung Chung Area

For orders HK$ 799 and less, the delivery fee is HK$250 for Tung Chung area.

For orders HK$ 800 and above, the delivery fee is HK$ 170 for Tung Chung area.

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Occasionally, we offer free delivery promotions.

The shipping fee will automatically be applied at check-out.

Alternatively, you can select pick-up at designated store locations for free.

In general, if the item is available for check-out, it can be delivered as stated. As our cakes are made fresh, there may be instances when our cakes may require to order three days in advance before it can be delivered. Our customer service representative will contact you via telephone or email if the item is out-of-stock or delayed delivery.

When placing your order, please give clear delivery instructions, along with details on what to do if you are not present to receive your order. Our products have individual temperature requirements, so please consider this in your delivery instructions.

Our delivery team will call you 30 mins - 1 hour before arrival, we will wait for a maximum of 30 minutes upon confirming your delivery time. After this time frame, it would be considered as a successful delivery from us. To deliver outside of this windoe, a delivery charge of HK$ 200 will be incurred.

Sweet Fashion House accepts no liability for products damaged due to poor conditions after being delivered according to your instructions.

SUDDEN WEATHER DISRUPTION

In the event that there is a severe weather warning during our business hours, we will try to contact our customers to work out the best arrangement. In the event of a T8 storm, "extreme weather" and black rain; our factory, shops, and delivery service will follow the Government's guidelines. In the event that the weather does not change, and delivery within reasonable hours is unattainable, we will communicate and issue online credit for the paid amount with one-year expiry.

Exchange and Refund

We take great pride in our products and your satisfaction.

If you are not satisfied with the product, please contact us at info@sweetfashionhouse.com specifying the order number, registered name and mobile phone number within 2 working days. We will respond to you as soon as possible.

Please note: Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.

If there is a problem with the product, please contact us at info@sweetfashionhouse.com specifying the order number, registered name and mobile phone number within 2 working days. We will respond to you as soon as possible.

Member Account

You can create a Sweet Fashion House online store account by completing our quick registration form. Fill in relevant personal details and an account will be opened for you.

If you need help, please contact our customer service team at info@sweetfashionhouse.com. We are happy to help.

Your privacy will be strictly protected. For details, please refer to the privacy policy and the terms and conditions of the website.

Your password must consist of 8 - 16 characters, including at least one lowercase letter, one uppercase letter and one number.

Please contact us at info@sweetfashionhouse.com

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